National 101 Best & Brightest Companies to Work For

2016

Winner - National 101 Best and Brightest Companies to Work For

2015

Winner - National 101 Best and Brightest Companies to Work For

Best of Atlanta

2016

Winner - Best of Atlanta: Computer Services

2015

Winner - Best of Atlanta: Computer Services

Atlanta's Best and Brightest Companies to Work For

2017

Winner - 101 Best and Brightest Companies to Work For

2016

Winner - 101 Best and Brightest Companies to Work For

2015

Winner - Elite Award: Communication and Shared Vision

Winner - 101 Best and Brightest Companies to Work For

2014

Winner - 101 Best and Brightest Companies to Work For

Wealth & Finance International Awards

2016

Winner - Best for Business Technology Solutions 2016 - Georgia

TMT Awards

2016

Best Enterprise-Wide Full Service Tech Solutions Company - Southern USA

Softech Busisness Awards

2016

Best Full-Service Enterprise Technology Company - East USA

ACQ5 Global Awards

2016

Winner - USA - Enterprise-Wide Technology Solutions Company of the Year

Torch Awards

2011
Customer Service (Runner Up)
Marketplace Ethics
(Runner Up)

2010
Customer Service
Community Service
Marketplace Ethics
(Runner Up)

2009
Customer Service
Community Service
Marketplace Ethics

2008
Customer Service
Community Service
Marketplace Ethics
(Runner Up)

2007
Marketplace Ethics

Emerald Data Networks, Inc., Computers Software & Services, Atlanta, GA

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Modern call centers are more than a bank of telephone operators. A call center agent’s duties now range from placing and fielding phone calls to handling email and online communications, including IM (instant messaging). In turn, customers rely on call centers to submit email inquiries, send faxes and transmit text messages from cell phones and PDAs.

Many companies are choosing to deploy call center solutions while upgrading to VoIP. These companies understand that in order to be competitive they must invest in network optimization and streamlined business processes. A VoIP-based call center is a technology enabler for that type of transformation.

A VoIP call center can make your operation more scalable, which means you can expand rapidly and without costly infrastructure investments. A VoIP call center easily accommodates remote agents, which can expand your available labor pool, enhance customer service and reduce overhead costs. By converging voice and data traffic, you also reduce operating costs and simplify call center administration.

If you’ve already implemented a VoIP call center, Emerald’s technical staff can help you leverage and maintain it. We have experience supporting the leading VoIP call center solutions, including 3Com (now HP), Asterisk, Cisco, Allworx and ShoreTel.

If you have not yet implemented a call center solution, ask us about the 3Com (now HP) eXchange Call Center. The eXchange Call Center delivers a full feature-set at an exceptionally low cost compared to competing call center solutions. It is an excellent way for small and mid-sized businesses to better serve call-in customers and make customer relationship management more efficient.

As a 3Com (now HP) Silver Partner, Emerald is the leading provider of 3Com (now HP) call center solutions for small and medium-sized businesses (SMBs) in the Atlanta metropolitan area. Contact us to learn more about Emerald’s call center implantation and support services.

VoIP Solutions

Integrated Voice & Data Service

Cost Savings Analysis

Call Center Solutions

Remote Office & Mobile Users

VoIP Installation & Support

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